Privacy Policy
Introduction
At Tropicana UK Ltd we promise to protect your privacy by both this privacy policy and your rights under the Data Protection Act. This policy explains why we request personal information, how you can give or refuse your consent, what information we request, and who else may have access to it. The only personal information we will have is that voluntarily supplied by you.
This website is managed by Tropicana UK Ltd and its agents for the use of consumers within the UK, Channel Isles, Isle of Man and Republic of Ireland.
Personal Information
We do not use this website to collect any personal information about you unless you provide it voluntarily by registering to receive communications from us. Personal information includes your name, phone number, e-mail address or any other information that might reasonably be used to identify you individually.
If you do provide us with personal information, we may use it to contact you about our products and services. We will not sell your name, address or phone number to any other third party.
Your personal information will be collected and stored by Tropicana UK Ltd or its service providers, with your consent, for the following purposes:
- To directly provide the information or services you have requested.
- To enable third parties to process and manage your information to enable us to provide the information or services you have requested.
- For security, administrative and legal purposes.
- To update and enhance the website and the services provided.
In such cases where Tropicana UK Ltd asks you for personal information, it will be kept secure and confidential. We will inform you of how we intend to use the information and we will ask for your explicit consent.
According to the contact details provided by yourself, we will provide the services you have requested by e-mail or telephone. For instance, if you do not wish us to contact you by telephone, then you do not need to give us your number. However, if you do not give us your telephone number we may not be able to call you back (e.g. in the event you win a competition prize).
Your consent
- By entering the prize draw and registering on this website, you consent to the collection and use of the information you voluntarily submit, for the purposes described above.
- Any personal information will only be used in accordance with current data protection legislation.
- All our email correspondence contains an unsubscribe option by which you can opt out of further email contact if you so wish.
- You have the right to ask Tropicana UK Ltd for a copy of any personal information we hold about you. The Data Protection Act stipulates that you must request this in writing, and that this may be subject to a fee of up to £10. The address to write to is: The Data Protection Officer, Tropicana UK Ltd, 1600 Arlington Business Park, Theale, Reading, Berkshire, RG7 4SA.
Cookies
Tropicana UK Ltd may use "cookies" in order to personalise delivery of content based on your experience with our website. When you enter online competitions, we may assign your computer browser a unique random number called a "cookie".
Cookies enhance our website by allowing you faster access to the information you are seeking and by enabling us to provide suitable offers based on your experience with our site and products.
Your privacy and security are not compromised when you accept a cookie from our website. A cookie simply contains a large random number which in itself does not contain any personal information and any information you submit in the registration section of the website will not be contained within the cookie data. Cookies from our server cannot read data from your computer's hard disc or read cookie files from other websites or write any information to your hard disc. They simply make the website easier for you to use. The use of cookies is an industry standard, and many major web sites use them to provide useful features for their customers.
Each web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) If you reject all cookies, you may not be able to receive personalised information on our website.
Who else might see my personal information?
Tropicana UK Ltd and our agents will not share your personal information with any other company unless you give us explicit consent to do so.
Any links to other websites are for your convenience, and should not be taken as endorsement by Tropicana UK Ltd. We are not responsible for the content of the linked websites, and therefore we recommend that you check the privacy policy of those websites to which this website may link. We will share your information where required to do so by relevant legislation, or court orders.
Should Tropicana UK Ltd be acquired by another company, customer information may be deemed a transferable business asset, and as such will transfer to the new owners.
Invisible GIF Images & Link Tracking
These are invisible images used in HTML email communications which allow us to track if the email was opened and read. We use these to monitor the level of interaction with a particular email and the results are used to tailor our communications with you.
We may use link tracking within the emails we send you: these links may contain information that allows us to track which links are being clicked on. Aggregated data from this is used to tailor the links provided in our emails. The data obtained from these links do not identify you.
Email communications and opting-out
Tropicana UK Ltd may contact you by e-mail after you register with information that we think you will find useful, including announcements about special offers and new products and services. It is our policy to send such e-mails only to customers who explicitly give us permission to do so. In every such e-mail message, we will also have instructions on how to unsubscribe so that you will not receive any e-mail messages from Tropicana UK Ltd in the future if you do not wish to.
What if this Privacy Policy changes?
Tropicana UK Ltd may update this policy at any time. If we do this, it will be highlighted on the Home Page, so that you are aware of the need to check it again.
